Refund policy

Return & Refund Policy

At Deals Release, we want you to be satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process in accordance with this policy and applicable consumer protection laws.

Return Window

You have 14 days from the date you receive your order to request a return.

Where applicable consumer protection laws provide you with additional or longer statutory rights, those rights will continue to apply.

Eligibility for Returns

To be eligible for a return, your item must:

Be in its original condition (unworn and unused)
Have all original tags attached
Be returned in its original packaging
Include proof of purchase, such as your order confirmation or receipt

Items that have been worn, used, altered, or damaged after delivery may not be eligible for a return, except where applicable statutory rights apply to faulty or misdescribed goods.

How to Initiate a Return

To start a return, please contact us:

Email: contact@deals-release.com
Phone: +44 20 7638 6438

Please include your order number and the reason for your return.

Once your return request has been reviewed, we will provide you with the appropriate return instructions and return address.

Please do not send products directly to our business addresses unless we specifically instruct you to do so. Returns sent without following the provided return instructions may result in processing delays.

Damaged, Defective or Incorrect Items

Please inspect your order upon receipt.

If your item is:

Defective
Damaged during shipping
Incorrect
Different from what you ordered

Please contact us promptly at contact@deals-release.com with your order number and, where possible, photographs showing the issue.

We will review the matter and provide an appropriate resolution in accordance with applicable consumer protection laws.

Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including:

Products that have been used, worn, altered, or damaged after delivery
Gift cards
Products that cannot be returned for hygiene or health-protection reasons once unsealed, where applicable
Personalized or custom-made products, where applicable

Sale or clearance items remain subject to applicable statutory consumer rights.

If you are unsure whether an item is eligible for return, please contact us at contact@deals-release.com before sending it back.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size, color, or product, please return the original item in accordance with this policy and place a new order for the desired item.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If your refund is approved, it will be issued to your original payment method.

Refund Processing

Approved refunds are normally processed within 10 business days after we have received and inspected the returned item.

Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@deals-release.com.

Nothing in this policy is intended to limit or exclude any statutory refund or consumer rights you may have under applicable law.

Return Shipping Costs

Unless the product is defective, damaged, incorrect, or otherwise covered by applicable statutory rights, customers may be responsible for the cost of returning an item.

If the return is due to an error on our part or a qualifying issue with the product, we will provide appropriate instructions regarding the return and any applicable return shipping costs.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or your order, please contact us:

Deals Release

71-75 Shelton Street
London, WC2H 9JQ
United Kingdom

7 Aylesford Close
Barnsley, S71 1PG
United Kingdom