Shipping policy

Shipping Policy

Welcome to Deals Release. By placing an order with us, you agree to the terms outlined in this Shipping Policy. We are committed to delivering your order as quickly, securely, and efficiently as possible.

Domestic & International Shipping Rates

We keep shipping simple and offer shipping options to customers in the United Kingdom and internationally.

United Kingdom

Free standard shipping is available on all orders.

International Shipping

We proudly ship worldwide, including:

United States
Canada
Australia & New Zealand
European Union (EU)
Middle East
Asia
South America

Premium shipping options may also be available at checkout for faster delivery.

Delivery Times

Handling Time

All orders are processed within 1–2 business days, Monday through Friday, excluding public holidays.

Estimated Transit Times

Region	Premium Shipping	Free Shipping
United Kingdom & European Union	3–7 business days	5–14 business days
United States, Canada, Australia & New Zealand	4–12 business days	7–21 business days
Middle East	3–10 business days	5–12 business days
Asia	11–23 business days	12–30 business days
South America	11–23 business days	12–30 business days

Please note that delivery times are estimates only and are not guaranteed. Delivery may be affected by customs processing, carrier delays, weather conditions, public holidays, peak periods, or other circumstances beyond our reasonable control.

Change of Address

If you need to update your shipping address after placing an order, please contact us within 24 hours of placing your order.

Email: contact@deals-release.com
Phone: +44 20 7638 6438

Once an order has been shipped, we may be unable to modify the delivery address.

Customers are responsible for ensuring that the shipping information provided at checkout is accurate and complete.

Order Cancellations

Orders may be cancelled before they are dispatched.

If your order has already been shipped, cancellation may no longer be possible. Please refer to our Return & Refund Policy for the options available after dispatch.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when tracking is available.

Please allow up to 48 hours for tracking information to become active within the carrier's system.

If your order has not arrived within the expected delivery timeframe, please contact us at contact@deals-release.com with your order number so that our team can investigate.

Damaged Parcels

If your parcel arrives visibly damaged:

If the courier is still present, please refuse delivery when reasonably possible.
If the parcel has already been delivered, please contact us as soon as possible and provide details and, where possible, photographs of the damage.

Our team will review the situation and work with you to find an appropriate solution.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Where such charges are not collected at checkout, they may be payable by the recipient upon delivery.

Deals Release is not responsible for delays caused by customs authorities.

Need Assistance?

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:

Deals Release

71-75 Shelton Street
London, WC2H 9JQ
United Kingdom

7 Aylesford Close
Barnsley, S71 1PG
United Kingdom